Refund policy

Returns

ON HANDMADE items

Custom items or items which has been sized or changed at your request is not refundable, but we will work with you and do our best to make you happy with your purchase.

not responsible for any international fees and/or taxes that may be incurred for international deliveries.

 

I want you to love your handmade jewelry! If you are not 100% satisfied with your order, please contact me within 7 days of receipt for an exchange or refund. Items must be in "new" condition and in original packaging to be considered returnable. After that 7-day period, ability to return items is up to seller discretion. Please contact me to obtain return authorization before returning your item. Any custom or personalized items are FINAL SALE and not returnable. This includes pieces featuring names, dates, quotes or monograms. The only exception is when an error is made on the part of the seller. If the SELLER is responsible for an error in an order, the item will be remade and shipped free of charge. Custom order errors, such as misspellings and incorrect dates, which are made by the PURCHASER will be redone for a fee. Please check and recheck all spellings, dates, etc. for accuracy before finalizing your order. If ordering a ring, it is recommended that you have your finger sized by a professional jeweler. Returns of rings follow the same policy as above. Returned items will be refunded in the original form of payment. Shipping charges are not refundable unless the return is due to seller error. Please contact me if you need an item repaired. In many cases repairs may be done without charge, unless the damage appears to be due to improper care and usage. Repairs and replacement orders will be handled as quickly as possible.



To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) PLEASE NOTE ON ALL HANDMADE ITEMS ARE NON-REFUNDABLE ON ALL OTHER ITEMS 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at juanitaboyde@adelejart.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item not on custom-made items, send us an email at contactus@adelejart.com and send your item to: Adelej.art

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping
To return your product, you should mail your product to: Adelej.art, Washington DC 20743, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Contat me 14 days Will take return must ship orginal items back to me within 30 days. Custom is responsible for all shipping costs of returned items 

Do not accept cancellations but please contact me if you have issues with your order

Custom or personalized design can not be returned or exchanged because of the nature of the item if it is damaged or defective it can not be returned. 

If the item is not returned in its original condition the buyer is responsible for loss in value.